Palautuskäytäntö

Return & Refund Policy

Last updated: July 5, 2026

General

Due to the made-to-order nature of many Bee That One products, our return policy varies by product type. Please read carefully before placing your order.

EU/EEA Customers — 14-Day Right of Withdrawal

If you are located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason — except where the exceptions below apply.

To exercise your right of withdrawal, you can start a return or cancellation request directly from your order page: Log in to your account

You may also contact us at info@beethatone.com within 14 days of delivery.

For returns based on withdrawal or change of mind, customers are responsible for return shipping costs. If the item is damaged, defective, or incorrect, Bee That One will arrange a replacement, refund, or another appropriate solution.

Refunds will be processed within 14 days of receiving the returned item.

Uncollected Packages

Failing to collect a package from the delivery point does not constitute a valid exercise of the right of withdrawal. If a package is returned to us due to non-collection, we reserve the right to charge the customer for the actual shipping costs (both outbound and return) as well as any applicable handling fees. For made-to-order products, the full order amount may be charged, as these products are produced specifically for each order and cannot be resold.

Exceptions — Personalized, Digital, and Certain Custom-Made Products

The following products may not be eligible for withdrawal under EU Consumer Rights Directive (Article 16(c)), where they are clearly personalized or made to the customer's individual specifications:

Personalized or custom-made items
Digital products (guides, PDFs, printable downloads, instant digital downloads)
Print-on-demand products (apparel, mugs, accessories) where the item has been produced specifically to the customer's order and is not personalized in nature may still qualify for withdrawal — please contact us if you are unsure about your specific order.

Please review all product descriptions, sizing information, and preview images carefully before placing your order.

Non-Personalized Products (USA & EU)

For standard, non-personalized products (such as select accessories and home goods), returns may be accepted within 14 days of delivery. Items must be unused and in original packaging. Contact us before returning any item. Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include: